Terms & Conditions

Terms & Conditions of Sale

Information about us:

This website is operated by London Tools Limited a company registered in England and Wales under company number 03679427 and with its registered office at Selkirk House, Tooting, London, SW17 0EX

To contact us, please see our Contact Us page.


These terms and conditions confirm the legal terms (Terms) on which we will sell the products (Products) listed on our website (our site).

These Terms apply to any contract between us for the sale of Products (Contract). Please read them carefully and make sure that you understand them before you place your order. You should also print a copy of these Terms for your future reference. This contract shall be governed by and interpreted in accordance with English Law.

Terms of Use of Our Site

Your right to access and use of our site is subject to our Terms of Use:

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Age Requirements for specific goods:

Where the law requires minimum age limit for the purchase of specific goods, you (the buyer) can confirm that you are over the required age limit and that delivery will be accepted by a person over the required age limit.

Design / Specification / Price

Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, is strictly prohibited without written permission from London Tools Limited.

Exact products may vary from that shown and all dimensions and measurements shown in this web site are approximate only.

London Tools Limited cannot be held responsible for errors on the web site where it may affect the performance and fitness of use. All products are subject to availability and specifications and prices may be subject to change without prior notice.

Force Majeure

London Tools Limited shall have no liability to you (the buyer) for any failure or delay in the supply or delivery or for any damage or defect to goods supplied or delivered here under that is caused by any event or circumstance beyond our reasonable control, (including, without limitation, strikes, lockouts and other industrial disputes).

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which London Tools Limited excludes it's liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

How We Use Your Personal Information

We will only use your personal information in accordance with our Privacy Policy. Please read this policy carefully and make sure that you understand it.

How the Contract Is Formed Between Us

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us.

Unless you cancel your order in accordance with our returns policy (see below) or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the Products to you or 7 days following the date we send our Order Acknowledgement e-mail. The Contract between us will only be formed at this time.

We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.

All orders are subject to stock availability. If we are unable to supply any of the Products that you have ordered, we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

How to Pay

You can only pay for Products ordered on our site by debit or credit card. We accept the following cards: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards.

Payment for Products (including delivery charges) will be debited from your payment card at the time of placing your order. This does not mean that your order has been accepted and, if for any reason, your order is not accepted, or we are unable to supply the Products you have ordered a full refund will be issued.

Card payments are taken securely using the WorldPay Payment system. For more information on worldpay, please visit http://www.worldpay.com/uk

Price of Products

The prices displayed on our site are largely the same as our in-store prices. However, we may offer different prices for Products purchased from our site to those in store. These prices may be higher or lower than in our stores and our stores are under no obligation to match the prices quoted on this site, likewise this site is under no obligation to match in-store prices.

Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.

The price of all Products are shown excluding and including VAT but does not include delivery charges. Our delivery charges are as quoted on our site.


For full details of our delivery service, delivery locations and charges please refer to our Delivery and Returns Page.

All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.

We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.

We are not able to process orders or deliver on UK Bank Holidays and Sundays. All orders will be delivered to a single address.

To minimise inconvenience we will, wherever possible, try to make one single delivery to you. This means that if your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. When you place an order containing a mix of products including 'Supplier Delivered' items, one single delivery will not be possible as 'Supplier Delivered' products are delivered direct from the supplier.

All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

Back Orders: If for any reason we are unable to fulfil your order in full or in part we shall deem this as a back-order item and inform you by e-mail for your further instructions. You shall in any case have the option to cancel your order if you would rather not wait.

Once you have received the goods and London Tools Ltd has received full payment for the goods the buyer shall become the owner of the goods.

Returns and Refunds

In the event that goods are to be returned back to our premises you must obtain a returns number by contacting us by phone: 020 8672 1086 or e-mail: info@londontools.co.uk

Please note that NO refund will be made unless an official returns number is obtained from London Tools Ltd. This number must be clearly stated on the exterior of the parcel in which the goods are returned.

Non-delivery or Error claims

If you (the buyer) do-not receive goods that have been despatched, or incorrect quantities or incorrect goods have been received then you must notify London Tools Ltd. in writing or e-mail within 7 working days of our e-mail notification to you that the goods have been despatched.

We may also provide a telephone number to our courier for the purposes of contacting you in the unlikely event that they have difficulty in finding you or if there is any other delivery problem. We never cold call and only use the telephone numbers provided to resolve problems with orders or respond to queries.

Cancellation Rights

You can cancel any on-line order and receive a full refund (including standard delivery charges) by mailing info@londontools.co.uk (including order number, post code and telephone number) at any time before the Product is dispatched.

Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of Products please see below.

How to Return a Product

If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost.

If you are returning any item(s), which were sent according to your order and is NOT faulty or damaged then London Tools Ltd. requires that the item is returned back to us in a re-saleable condition. You (the buyer) shall meet the cost and risk of returning the item(s) back to our premises. London Tools Ltd. shall make a restocking charge of 10% of the original value of the item(s) being returned.

The above shall be carried out unless we are advised that you wish to receive replacement goods for the faulty or damaged returns.

Faulty or Damaged Products

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 14 days of it being delivered to you.

You may return any item(s), delivered to you within 14 days of receipt if they are faulty or damaged, in their original packing. London Tools Ltd requires that you (the buyer) shall meet the cost and risk of returning the item(s) to us, which we shall reimburse once we have received the item(s) back at our premises.


Where we are unable to perform our obligations under the Contract due to matters outside of our control or if we supply a product that is damaged or defective we will not in any circumstances accept liability for any claim to recover loss of profits or any special or indirect loss, damage or expense. Nothing in these conditions excludes or limits in any way our liability for:

a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

As a consumer customer you may have additional legal rights in relation to Products that are faulty or not as described and nothing in these Terms affects these rights. Further advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


As a responsible retailer, we are aware that minors can incorrectly use some DIY products. We do not knowingly sell to children and orders may only be placed by persons aged 18 or over.

Other Important Terms

We reserve the rights to make changes to these Terms. Any changes will be posted to the site and will take effect immediately. You should therefore read the Terms each time you place an order with us.

Our site and its contents and any Contract formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

If you are not satisfied with your purchase, please contact us by telephone 0208 672 1086. We will try to resolve any issues that you have as quickly as possible.