London Tools Limited :: Returns policy

Returns policy

Returns Policy

In the event that goods are to be returned back to our premises you must obtain a RETURNS NUMBER by contacting us by phone: 020 8672 1086, e-mail: sales@londontools.co.uk or fax: 020 8672 0248.

Please note that NO refund will be made unless an official returns number is obtained from London Tools Ltd. This number must be clearly stated on the exterior of the parcel in which the goods are returned.

You may return any item(s), delivered to you within 7 days of receipt if they are faulty or damaged, in their original packing. London Tools Ltd. requires that you (the buyer) shall meet the cost and risk of returning the item(s) to us, which we shall reimburse once we have received the item(s) back at our premises.

If you are returning any item(s), which were sent according to your order and is NOT faulty or damaged then London Tools Ltd. requires that the item is returned back to us in a re-saleable condition. You (the buyer) shall meet the cost and risk of returning the item(s) back to our premises. London Tools Ltd. shall make a restocking charge of 15% of the original value of the item(s) being returned.

The credit card given at the the time of purchase shall be credited with the value of refund due, (less any restocking charge if applicable). If payment was made by cheque then a refund cheque (less any restocking charge if applicable) shall be issued and sent to the address details originally provided.

The above shall be carried out unless we are advised that you wish to receive replacement goods for the faulty or damaged returns.

Non-delivery or Error claims

If you (the buyer) do-not receive goods that have been despatched, or incorrect quantities or incorrect goods have been received then you must notify London Tools Ltd. in writing or e-mail within 7 working days of our e-mail notification to you that the goods have been despatched.

We may also provide a telephone number to our courier for the purposes of contacting you in the unlikely event that they have difficulty in finding you or if there is any other delivery problem. We never cold call and only use the telephone numbers provided to resolve problems with orders or respond to queries. We use only the highest encryption to protect your order information and you should see links on every page to Geotrust secure that will verify this. – needs adjusting to our encryption details.

If you have any questions regarding our returns policy, please do not hesitate to contact us.